On Wed, Dec 4, 2013 at 4:40 PM, Harrison Owen <[email protected]> wrote:
> I find that most people really don’t care about the “process.” As Eiwor > says – they just want results. As someone coming in to this community and civic engagement from a background with more business development, let me underline this. Also: 1. Ask, ask, and ask again: find out whether they are undertaking initiatives where (you know) open space may help, e.g. planning, community relations, etc. Imagine that you're already their full-time, paid, in-house process consultant, with the mandate to bring in the right processes as needed and when they can be cost-effective. How would you suss out where open space was needed? When would you direct them to other processes, or leave well enough alone? 2. Bring open space into the sales process - don't explain "and now I'm doing open space with you", just do it (perhaps in modified or abbreviated form). As it's successful, it may make sense to point out what you just did. 3. If you already have some happy clients, interview them to find out how open space worked for them. The intriguing thing is that, often, clients (happy or otherwise) have a very different sense of why they bought and what they got than you would expect. Useful info for approaching prospects. Chris Berendes @citizentools
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