Chris-- The way I talk about OS with prospective clients is emergent but not very new--I listen to what they say about their organization, and see where I can link to their values and practices. I listen to their presenting problem, and see what I might be able to offer. I tell them honestly that I use many formats and methods, and this is what I value about OST. . .
I always focus on needs and benefits--most clients could care less about the method. And OST is in such widespread use that it is not too hard to find a relevant example. Joelle Joelle * * ========================================================== [email protected] ------------------------------ To subscribe, unsubscribe, change your options, view the archives of [email protected], Visit: http://listserv.boisestate.edu/archives/oslist.html
