I really love this story, Gil.

I don't like "giving conferences", nor volunteeres that give help that no one 
needs - and, in some cases, contribute to accelerate the desagregation of the 
communities they "want to help". This is also true of many "help" given my the 
develloped countries to third world ones. I like even less if they use OST to 
do that...

But this is an example where OST allowed for (potentiated?) the emergence of 
something that make a lot of sense to me: ask the ones that you want to "help". 
And then amazing things can happen...

So, dear Lisa, your customers must be REALLY "prepared to be surprised". Or 
they can begin directly with stage two ;-)

Artur

-------------

Gilbert Brenson-Lazan <[email protected]> wrote:
Hi, Lisa:

Here´s one experience we had several years ago that hasn´t been mentioned yet 
and may be useful to you.  (...)

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