Wanted to share a project by one of my OS participants who had major breakthroughs: Tech Support: Tech support, how may I help you?
Customer: Well, after much consideration of the available programs, including cost, return on investment, and accuracy, I've decided to install love. Can you guide me though the process? Tech Support: Yes. I can help you. Are you ready now with your system on, powered, and connected? Customer: System's on, plugged in, and connected, but be easy on me, I'm not very technical. What do I do first? Tech Support: No problem. The first step is to open your heart. Have you located your heart? Customer: My heart? I called you for tech support, not a psychology session. Tech Support: Everything comes from the heart-all this technology just gets in the way. Please locate your heart on your desktop. Do you have it? Customer: Yes, but there are several other programs running now. Is it okay to download love while they are running, or should I close everything and allow all system resources to be available for the installation? Tech Support: What programs are running? Customer: Let's see, I have Past Hurt, Perfectionism, Command & Control, Low Self-esteem, Grudge and Resentment running right now. Tech Support: No problem, love will gradually erase Past Hurt from your current operating system. It may remain in your permanent memory, but it will no longer disrupt other programs. Love will eventually override Low Self-esteem with a module of its own called Child of God. However, you better go ahead and completely remove Grudge and Resentment from the system. Those programs prevent love from being properly installed. Do you know how to remove this software from your system? Customer: No, I tried doing that before I called, but couldn't figure it out. Where do I start? Tech Support: No problem. Go to the Start Menu and click on the Control Panel, then Users, and finally Forgiveness. Do this as many times as necessary until Grudge and Resentment have been completely erased. Then repeat the process by selecting other users until not a single byte remains. Customer: Okay. This could take a few minutes. Tech Support: No problem, I'll wait. Customer: Done. The download utility for love has auto started. Is that normal? Tech Support: Yes, but remember that you have only the trial version. You have to connect to other hearts in order to qualify for the upgrades. Customer: Oops! I have an error message already. It says, "Error-Line 2327: Program Will Not Run on External Components." Process aborted. That can't be good. Tech Support: Don't worry. It means that love is set up to run on the internal heart, but has not yet been installed on your heart. In non-technical terms, it simply means you have to love yourself before you can love others. Customer: The technical part is looking easier than the non-technical part. Maybe calling tech support wasn't such a great idea. Tech Support: Are you with me? Hang in there. Pull down Self-Acceptance; then click on the following files: Forgive-Self; Realize Your Worth; and Acknowledge Your Limitations. Customer: (LONG pause, with tears and gnashing of teeth in the background.) Okay, done. Tech Support: Now, copy them to the "My Heart" directory. The system will overwrite any conflicting files and begin patching faulty programming. Also, we'll have to delete Verbose Self-criticism from all directories and empty your Recycle Bin to make sure it is completely gone and never comes back. Customer: Got it. Hey! My heart is filling up with new files. Smile is playing on my monitor and Peace and Contentment are copying themselves all over My Heart. Is this normal? Tech Support: Sometimes. For other systems it can take a while, and you will come across virus-infested files that will try to wipe everything out, but I'll send you these directions by e-mail so you can repeat them as necessary. The same buttons are always on your screen, even if you have to close a few programs to see them. Tech Support: Now this one is usually hard for people to find. Click Start, Search, and put in Assume the Best. Got it? Now hit enter. It will take a few minutes, but you will get a list of the available files. Choose the BEST option for your system's user, and double click to add it to your Start Menu. Customer: Okay, I clicked it. Now what? Tech Support: Now you have to give that program time to run before any other sequence. It has to be part of the boot record each time your system starts. Customer: So, is that it? I just reboot and keep going? No downtime? No system recovery? Tech Support: No need for that, love has been downloaded, installed, and is running. But there is one more thing before we hang up. If you try to run this system like a robot, you'll only have half a system. Customer: What do you mean by that? Tech Support: We're here to assist you 24/7, but keep in mind that an internal error message gives you the opportunity to create a solution-don't panic. An error message from external users gives you the opportunity to improve your system and the network between the hearts. I'll include some information about how love will allow people to be people. The My Heart program on your system had no room for your mistakes or the mistakes of others. That Perfectionism program latched right on the Command & Control you downloaded from who-knows-where and had just about wiped out your entire hard drive. Look at the performance charts in the User area of the control panel-I've never seen such stress on hearts-those numbers were off the charts. Let me see. Yes, here it is, I'm attaching that information to an e-mail now. Customer: So, we're finished? Now I just run everything by opening love first, and it will work out? Tech Support: That's what The Book says. Customer: Thanks for your help. Is it all right if I put you in speed dial? _____ From: OSLIST [mailto:osl...@listserv.boisestate.edu] On Behalf Of Larry Peterson Sent: Monday, May 23, 2005 4:28 PM To: osl...@listserv.boisestate.edu Subject: Re: Some questions about an OS event Diane: You have some great questions there and it's great to have gotten folks to respond. I encourage you to also to back to your client later and follow-up with the questions in our global research initiative. To get the context information and simple questions go to the wiki web site where the research project is described http://www.openspaceworld.org/network/wiki.cgi?OpenSpaceResearch . The questions are also listed below. We are trying to get many responses from many sectors to the same questions - the context answered by the facilitator and the description answered by the sponsor/client/participant. Thanks. Larry Larry Peterson Associates in Transformation Toronto, ON, Canada 416.653.4829 <mailto:la...@spiritedorg.com> la...@spiritedorg.com <http://www.spiritedorg.com> www.spiritedorg.com Organizational Context: 1. Name of Interviewer/Facilitator: 2. Date of Interview: 3. Role of Person Interviewed: 4. Country Where Event Held: 5. Sector/Business: For a list of sectors, click here (link to Michael's list) 6. How Many OST Events Has the Interviewee's Organization/Unit had? 7. Theme of This OST Event: 8. Key organisational challenges, issues, drivers for this Event? 9. Date of Event: 10. Number of participants: 11. How long was the event? 12. Planning Process with the Client a. Number of Planning Meetings? b. Length of Planning Process (weeks or months)? c. Number of people involved in the planning of the event? 13. Follow-up with regard to this event a. Was the follow-up planned before the event took place? b. Number of Follow-up Meetings Descriptive Questions for the Sponsor re: Their Experience 1. How would you describe your experience of Open Space Technology? What words come to mind? 2. How would you describe the impact of OST: a. On the people who attended (group, team, organization)? b. On organizational results during and after the event? 3. How was OST different from your experience of other approaches? 4. Given your experience, in what circumstances would you recommend the use of OS to others? * * ========================================================== osl...@listserv.boisestate.edu ------------------------------ To subscribe, unsubscribe, change your options, view the archives of osl...@listserv.boisestate.edu: http://listserv.boisestate.edu/archives/oslist.html To learn about OpenSpaceEmailLists and OSLIST FAQs: http://www.openspaceworld.org/oslist * * ========================================================== osl...@listserv.boisestate.edu ------------------------------ To subscribe, unsubscribe, change your options, view the archives of osl...@listserv.boisestate.edu: http://listserv.boisestate.edu/archives/oslist.html To learn about OpenSpaceEmailLists and OSLIST FAQs: http://www.openspaceworld.org/oslist
