Dear Funda, Tree, Kerry, Phil, Harrison and Christine,

Just wanted to update you on the results of the OS with the Arizona Refugee 
Resettlement group. The State Coordinator was hoping that the outcome of this 
day and half retreat would be that the individual providers would get to know 
one another better, be willing to collaborate more effectively, and take 
responsibility for innovation and action rather than expecting the State to 
tell them what to do.  

You eased my fears. I took your advice to heart and simply kept the space truly 
open throughout, never assuming anything about the group or their cultural 
practices. Once the participants realized that they were completely in charge 
of their own experience (and that didn't take long), they took it on 
wholeheartedly. Day 1 didn't start until after 10am and started with a general 
discussion around the report of results with 8 focus groups (refugee groups and 
provider groups). I invited participants to consider the results as potential 
context (along with their own experiences) for the OP topic: In light of the 
diversity of refugees coming to Arizona, what are the issues and opportunities 
for providing responsible and appropriate refugee resettlement? 

The results: 30 attendees conducted and recorded 15  1.5 hour sessions in the 
afternoon. The next morning we worked on identifying the overarching themes 
emerging. They decided that the themes pointed to the creation of a state-wide 
association where they could pool their resources to offer the kind of 
training, education, advocacy and resource coordination they couldn't do as 
effectively on their own. This surprised me because I hadn't expected such a 
huge priority to emerge. I'd imagined and prepared for 2-4 priority action 
groups to form. So after a deep breath, I invited those who had the passion and 
the willingness to champion its creation to sign up (9 people immediately 
signed up). After a bit of conversation, it became evident that the whole group 
wanted to talk about some start-up actions on this priority, so we did. I 
invited some of the champions to come up and "facilitate" the conversation, 
which worked well. Our time was running out so I volunteered to host a 3 hour 
action-planning session with anyone in the group who wanted to attend (along 
with the champions) so we could get a broad cross-section of action ideas, then 
form task groups. We meet on March 29th and will do the TOP project 
action-planning method that works so well. 

This was my first OST "convergence" experience. I don't feel entirely 
comfortable with it yet but the participants were delighted with OST results. 
They followed through within days to set the action-planning meeting date. The 
"holding the space" part is still a challenge for me but improving. I still 
feel a bit guilty about not doing anything but holding them in my thoughts for 
the best outcome possible while picking up coffee cups and moving chairs! 

Happy days...it is finally raining in Phoenix, Arizona. Thanks again for your 
coaching.
Maria Carpenter Ort







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