Thank you Peggy. I admire your courage to care reminding us of who we are meant to BE.
spark 2012. 3. 22. 오전 3:54에 "Diane Gibeault" <[email protected]>님이 작성: > Thank you Peggy for this written refresher on details and for the greater > access to the US West video. > > I present it at every OS training and it still feels current to people. > It will continue to be on the list of OS resources that I provide to > participants and on my web. I gather we can now also give them the free > link. Thank you for that gift. > > Diane > > > ------------------------------ > *From:* Peggy Holman <[email protected]> > *To:* World wide Open Space Technology email list < > [email protected]> > *Sent:* Tuesday, March 6, 2012 12:14:42 PM > *Subject:* Re: [OSList] Rescue a project in crisis with OST > > How about another telecommunications company story? It was my first real > experience of Open Space. The company was US WEST and the year was 1995. > There had been floods in Arizona and serious outages. It was also a time > of transition to high bandwidth technologies so little investment in the > old copper phone lines had been made. The system was in bad shape as a > result. And to complicate matters further, union contracts were being > negotiated behind the scenes. > > A union rep, Bill Mahoney, who also worked with Open Space, convinced the > head of the state organization to try Open Space. I was part of a > corporate group and got involved. We contacted Harrison and ran a 2.5 day > Open Space called "Discovering Priorities". It was a wild event! The > majority of the participants were network technicians -- the people who > climb telephone poles. (When they were made of wood and people still > climbed them.) They had a colorful vocabulary, with more 4 letter words > (curse words) than I'd ever heard before! > > The outcome: people not only worked out how to deal with the aging > technology and get back to reliable service (a high value for the company > and among the many veteran employees), but long-time broken relationships > between groups were mended. My favorite example: > > People from two departments who were always fighting met with each other. > They discovered that their performance goals were written in a way that by > definition put them in conflict. They worked out a manager swap, where > they'd have first-line supervisors trade jobs to learn about each other's > businesses. And of course, renegotiate goals that supported the success of > both groups. > > Another favorite moment: about a week after the Open Space, a meeting > about next steps occurred. Rather than just managers, it was opened to > anyone who wanted to participate. A number of the union people -- network > technicians -- were there. One of them said, "let's hire contract workers > (non-union labor) to handle the daily stuff while we rehabilitate the basic > plant." This would have gotten him shot before the Open Space! What had > happened during the OS was people had a chance to learn more about how > everything worked so rather than making decisions from a narrow > perspective, this suggestion was based in having an understanding of the > whole system. > > This is the event where I fell in love with Open Space because I saw the > needs of individuals and the whole both met. > > And I'm happy to report that it is on video. It's still my favorite video > about Open Space all these years later. The Open Space Institute US, > through Harold Shinsato, put it on Vimeo about 8 months ago: > http://vimeo.com/25251316 > > > Peggy > > > > > _________________________________ > Peggy Holman > [email protected] > > 15347 SE 49th Place > Bellevue, WA 98006 > 425-746-6274 > www.peggyholman.com > www.journalismthatmatters.org > > *Enjoy the award winning *Engaging Emergence: Turning Upheaval into > Opportunity <http://peggyholman.com/papers/engaging-emergence/> > > "An angel told me that the only way to step into the fire and not get > burnt, is to become > the fire". > -- Drew Dellinger > > > > > > > > > > > > > On Mar 6, 2012, at 7:32 AM, Harrison Owen wrote: > > Rescue? Ah yes! My favorite on one occurred almost 20 years ago. The > Venezuelan Cell phone company - TELCEL - was just launched and they were > about to fail. The problem was that the business was much, much, too good. > In a word the company had massively underestimated the public demand for > cell phones. In fact TELCEL had sold more phones in the first 6 months of > operation than they expected to sell in the first several years. With > demand like that the system was in massive overload. It wasn't just the > individual phones, but all the infrastructure - towers, switchers, and all > the rest. They were about ready to go down the tubes. My client owned the > company and knew about Open Space because we had used it many times before > with his other businesses - but this was a big one. > > When a company gets into trouble like this, one of the first things to go > is the ability (time) to communicate with all parties. So busy there was no > time to talk. So -- a bad situation was getting progressively worse. > > We did an Open Space for everybody (350 people, I recall). Essentially > shut down the company, save for a skeleton crew. We only had a day, but > that was all they needed because the folks were energetic, bright, and very > motivated. By the end of the day, channels of communication were open > again, plans were made, problems identified and on the way to solution. The > biggest learning, I think, was articulated by one person who said - "We > didn't just do an Open Space - we live in Open Space. This is our world!" > One result was that Open Space became the "go-to" approach whenever real > difficulties or opportunities presented. > > Harrison > > Harrison Owen > 7808 River Falls Dr. > Potomac, MD 20854 > USA > > 189 Beaucaire Ave. (summer) > Camden, Maine 20854 > > Phone 301-365-2093 > (summer) 207-763-3261 > > www.openspaceworld.com > www.ho-image.com (Personal Website) > To subscribe, unsubscribe, change your options, view the archives of > OSLIST Go to: > http://lists.openspacetech.org/listinfo.cgi/oslist-openspacetech.org > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Csaba Lengyel > *Sent:* Monday, March 05, 2012 5:29 PM > *To:* [email protected] > *Subject:* [OSList] Rescue a project in crisis with OST > > Hi all, > > > I have had a discussion with the sponsor of a really troubled big IT > investment and business transformation project. > > They have go-live date in 4 month and in reality the project is so much > behind schedule they have hardly any chance to meet the deadline. > > There is a lot of conflict within the project, the task is almost > impossible, time is short - well I thought it's quite a typical situation > calling for OST. > I mentioned it and the guy has shown interest, however he's had too many > bad experience with miraculous techniques and solutions, he was a bit > sceptical. So he asked if OST has ever been used for project turnaround. > > I'm sure the answer is yes (and I also know OST always works), but I have > only used OST for kicking-off projects and not for rescuing them. > > So I decided to ask the community. Do you have any experience with OST in > rescuing projects? If yes, please help me sharing it! > > > BR, > > Csaba Lengyel > > _______________________________________________ > OSList mailing list > To post send emails to [email protected] > To unsubscribe send an email to [email protected] > To subscribe or manage your subscription click below: > http://lists.openspacetech.org/listinfo.cgi/oslist-openspacetech.org > > > > _______________________________________________ > OSList mailing list > To post send emails to [email protected] > To unsubscribe send an email to [email protected] > To subscribe or manage your subscription click below: > http://lists.openspacetech.org/listinfo.cgi/oslist-openspacetech.org > > > > _______________________________________________ > OSList mailing list > To post send emails to [email protected] > To unsubscribe send an email to [email protected] > To subscribe or manage your subscription click below: > http://lists.openspacetech.org/listinfo.cgi/oslist-openspacetech.org > >
_______________________________________________ OSList mailing list To post send emails to [email protected] To unsubscribe send an email to [email protected] To subscribe or manage your subscription click below: http://lists.openspacetech.org/listinfo.cgi/oslist-openspacetech.org
