Hi, Hege -

I agree with Eiwor -and- for any kind of facilitation process or services, it 
is really important to talk to clients very specifically about their own 
situations, and I will add the emphasis that what you may do best to explore is 
the *what* (they need) and *why* (they need something / why a situation is / 
why engaging a group in dialogue may be useful) and not the *how*.  Not the 
method or process, at that initial stage of conversation.

In my observation it does not really work to sell someone on a vision and 
experience you have inside you, but instead, to really listen for those times 
when a prospective client has an opportunity, task or issue that you feel may 
be helped by convening people in dialogue. And then asking them more and more 
about their story of what they see and wish to achieve. Their objectives and 
desired outcomes. Before ever talking about the *how*, the process. Because in 
all this interaction, you are also gathering information on whether the 
process(es) you know are the best-fit for their situation. 

The 'deliverables' (realistically achievable outcomes) of different processes, 
including engaging groups in dialogue over different amounts of time (such as 2 
hours versus 2 days) are different - so you listen for that information as 
well. I have found that facilitation is not something one sells. Listening 
invites the story of what an organization or community wishes to achieve.  It 
is about them and their energy and their needs and less focused on the 
facilitator's own good wishes for that organization or community to achieve or 
experience something.

I actually did an analysis (because I am so like that) of my last 8 years of 
clients, a few years ago. How did I get my last 8 years of client work. And it 
was not from a brochure or a powerpoint or a CV (resume), or from telling them 
that someone like them had success in something, or from talking about this 
cool process. It was because they saw me facilitate, or their trusted colleague 
did, or because we had a conversation about an opportunity or situation they 
were interested in / excited / concerned about, and I listened, and I asked 
them to tell me more. And then as the story unfolds, sometimes you think 'oh 
that is something I can offer' and sometimes you think 'oh that is not my area 
of interest or expertise' and you can refer it to a lovely colleague. Even if 
the work is not something that will be for me, I feel that in this conversation 
I am supporting the client, the colleague, the field.

Just some thoughts to add to the mix...

Those leaders you are talking with are lucky to have you as part of their 
skilled community, Hege...

Lisa

 
 
 

On Dec 4, 2013, at 3:02 AM, Eiwor Backelund <[email protected]> wrote:

> Hi Hege, in Sweden OST has become quite well known lately and I have often 
> worked with it in governmental and municipality organizations, political 
> parties etc. I think the most important thing to tell your assumed clients, 
> is not what it is but what results they can get from it.
> 
> Let me know more about what you are after and I will see what examples I 
> might have.
> Eiwor
> 
> ----- Original Message ----- From: "Hege Steinsland" 
> <[email protected]>
> To: "World wide Open Space Technology email list" 
> <[email protected]>
> Sent: Wednesday, December 04, 2013 11:48 AM
> Subject: [OSList] How to present OST?
> 
> 
> Hello out there.
> I´M in an " sales - period" trying to get meetings with leaders telling them 
> about Open Space.
> I don't find it easy.
> 
> Should I make a power point presentation showing examples?
> Should I just tell about my experience so far, and the effect.
> 
> Open space is not at all well known in my part of Norway, and I find it 
> challenging to tell about it in a tempting way, that do OST right.
> 
> Any experiences?
> Any examples of themes you have done Open space on i Municipalities?
> 
> Love the opportunity to ask for the wisdom out there where you are :-
> 
> Thanks from
> 
> Hege
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