Greetings: I'm using
<email_alerts>
<email_to>client_email</email_to>
<event_location>209.173.x.x|209.173.x.y|etc</event_location>
<do_not_delay />
</email_alerts>
For granular email...
Today I just ran into where the IP is not matched "as is" but .5 and .
54 (for example) both match even though .5 was the one specified.
How do I have alerts for specific agents go to a specific email?
Thank you.
