Thanks
Even though you have email_alers, you have an email_to in the global
section. After adding a mail_to entry in the global section, the
mail_alerts started to work. I guess this is a bug.
Thank you for helping demystifying the issue. Time to figure out what
the <alerts> section does...
Cheers
Martin

On Jan 8, 10:30 am, "McClinton, Rick" <[email protected]>
wrote:
> Sorry Martin, I'm not sure what you're running into there.
>
> I have this working in my production system: (1.6.1)
>   <global>
>     <email_notification>yes</email_notification>
>     <email_to>m...@email</email_to>
>     <smtp_server>my.server.net.</smtp_server>
>     <email_from>[email protected]</email_from>
>     <email_maxperhour>999</email_maxperhour>
>   </global>
>
>   <email_alerts>
>    <email_to>[email protected]</email_to>
>    <event_location>customerweb1|customerweb2</event_location>
>    <level>13</level>
>   </email_alerts>
>
> It does send alerts to them on their servers based on the level. I have a 
> custom rule triggering at that level for them. I don't know why I have a 
> terminating . on my smtp_server.
>
> While collecting this I notice there is also this section:
>   <alerts>
>     <log_alert_level>1</log_alert_level>
>     <email_alert_level>7</email_alert_level>
>   </alerts>
>
> I don't know what levels you're looking at for your test messages, but you 
> have '5' in your examples -- have you reduced email_alert_level to 5?
<snip>

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