On Tue, Mar 6, 2012 at 1:59 PM, Scott Mace <[email protected]> wrote:
> I've seen this issue raised before, but never answered.  There is a
> firewall between the agent and server, but proper access lists are in
> place.  I used netcat to verify communication is working fine both
> ways, for udp port 1514, and various random high ports from the server
> to the client, just in case.  Agent is 2.6, server is 2.5.1

Upgrade your server. Agents shouldn't ever be a later version than the server.

> (AlienVault server)
>
> The problem even after the above:
> From agent log, this message repeated:
> 2012/03/06 11:02:23 ossec-agentd: INFO: Using IPv4 for: 10.10.xxx.51 .
> 2012/03/06 11:02:24 ossec-agentd(1214): WARN: Problem receiving
> message from 10.10.xxx.51.
> 2012/03/06 11:02:33 ossec-agentd(1214): WARN: Problem receiving
> message from 10.10.xxx.51.
> 2012/03/06 11:02:38 ossec-agentd(1214): WARN: Problem receiving
> message from 10.10.xxx.51.
> 2012/03/06 11:02:44 ossec-agentd(1214): WARN: Problem receiving
> message from 10.10.xxx.51.
> 2012/03/06 11:02:44 ossec-agentd(4101): WARN: Waiting for server reply
> (not started). Tried: '10.10.xxx.51'.
>
> Server side, list agents says the client in question has never connected.
>
> Solution:
> I did three things to get this to work:
> Remove said agent from the sever
> Recreate agent on server using FQDN as the host name, (originally
> using short hostname) and
> IP address in full CIDR format: xxx.xxx.xxx.xxx/32  (originally without /32)
>
> Once that was done, re-import the key into the agent box, and restart
> server and agent processes.  Worked fine after that.
>
> Scott

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