>
> If the agent and server are on different networks or thru a vpn tunnel you 
> could check these links for further help.


You might need to use the FQDN and CIDR for the Agent Name when you setup 
the agent.

http://www.ossec.net/doc/faq/unexpected.html

http://www.ossec.net/doc/manual/agent/agent-management.html

If the agent’s packets are making it to the manager, the manager will also 
include error messages in its ossec.log related to that agent. Some 
possible issues:

   - The agent may not be using the correct IP address. Some systems with 
   multiple IP addresses may not choose the correct one to communicate with 
   the OSSEC manager. Using any or a CIDR address (192.168.1.0/24) for the 
   agent may be one solution, and adjusting the system’s route settings is 
   another.
   - Every agent must be using a unique key. If 2 agents look like they’re 
   coming from the same IP (possibly from a NAT gateway), then any or the 
   CIDR address should be used to identify them on the manager.
   - There may be a firewall blocking the OSSEC traffic, udp 1514 should be 
   allowed to and from the manager.
   - UAC may be blocking the OSSEC service from communicating with the 
   manager on Windows 7.

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