You're a genius!!! It somehow appears that the owner for these files (and 
the parent folder) was ossec while the remote agent was running as ossecr. 
As soon as I changed the permissions the agents show as active.

THANK YOU!

On Wednesday, April 22, 2015 at 7:51:18 AM UTC-6, dan (ddpbsd) wrote:
>
> On Tue, Apr 21, 2015 at 6:44 PM, Dan Mackin <[email protected] 
> <javascript:>> wrote: 
> > So all of my agents were already added and working at one point. I 
> recently 
> > removed one and re-added it with a different ID using the process you 
> > describe. Restarted both agent and server. In /var/ossec/logs/ossec.log 
> I 
> > see that it's connected to the server and it says that it's "Sending 
> agent 
> > notification" which is there because I enabled Debugging. I don't see 
> > anything about the agent in the server's ossec.log beyond the Assigning 
> > counter for agent line when it first starts. 
> > 
> > No issues with IP connectivity and active response IS disabled. Thanks!! 
> > -Dan 
> > 
>
> There should be a file for the agent in `/var/ossec/queue/agent-info` 
> on the manager. 
> On one of my systems the file's owner:group are ossecr:ossec, and is 
> rw for ossecr. 
> Check that file for the agent. 
>
> > 
> > On Tuesday, April 21, 2015 at 2:30:18 PM UTC-6, Brent Morris wrote: 
> >> 
> >> What's your process for adding agents?  From the manager:  Add the 
> agent, 
> >> extract the key... From the agent:  paste the key on the agent - plug 
> in IP 
> >> address.  Save and restart agent ? 
> >> 
> >> What do you see in your /var/ossec/logs/ossec.log 
> >> 
> >> No issues with IP connectivity?  And active response is disabled?? 
> >> 
> >> 
> >> 
> >> On Tuesday, April 21, 2015 at 12:52:58 PM UTC-7, Dan Mackin wrote: 
> >>> 
> >>> I'm having a super hard time working to get some agents back connected 
> to 
> >>> my OSSEC server. I'm not really sure where to start so I'll show you 
> what 
> >>> I've got so far: 
> >>> 
> >>> All of the hosts shown when I run ossec_control -l show Disconnected 
> or 
> >>> Never Connected. However, I'm able to restart agents using the 
> ossec_control 
> >>> -R <id> command AND my logs on my agents show that they're connected 
> to my 
> >>> server. Why won't they show as connected? I've tried removing agents 
> and 
> >>> re-adding them. Restarting services on both server and guest doesn't 
> help 
> >>> and doesn't show any errors. Debug mode doesn't give me anything good 
> >>> either. What am I missing? 
> >>> 
> >>> Requisite details: 
> >>> 
> >>> $ uname -ar; cat /etc/*release 
> >>> Linux 3.13.0-29-generic #53-Ubuntu SMP Wed Jun 4 21:00:20 UTC 2014 
> x86_64 
> >>> x86_64 x86_64 GNU/Linux 
> >>> DISTRIB_ID=Ubuntu 
> >>> DISTRIB_RELEASE=14.04 
> >>> DISTRIB_CODENAME=trusty 
> >>> DISTRIB_DESCRIPTION="Ubuntu 14.04.1 LTS" 
> >>> NAME="Ubuntu" 
> >>> VERSION="14.04.1 LTS, Trusty Tahr" 
> >>> ID=ubuntu 
> >>> ID_LIKE=debian 
> >>> PRETTY_NAME="Ubuntu 14.04.1 LTS" 
> >>> VERSION_ID="14.04" 
> >>> HOME_URL="http://www.ubuntu.com/"; 
> >>> SUPPORT_URL="http://help.ubuntu.com/"; 
> >>> BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"; 
> >>> 
> >>> $ sudo /var/ossec/bin/ossec-logtest -V 
> >>> 
> >>> OSSEC HIDS v2.8 - Trend Micro Inc. 
> >>> 
> >>> This program is free software; you can redistribute it and/or modify 
> >>> it under the terms of the GNU General Public License (version 2) as 
> >>> published by the Free Software Foundation. For more details, go to 
> >>> http://www.ossec.net/main/license/ 
> >>> 
> >>> 
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