Hi!

I am facing the same problem. Out of 40 agents , 3 agents are behaving like 
this. It shows 'Never Connected' in server even though I am receiving 
alerts for these 3 agents. I created file in /var/ossec/queue/agent-info. 
It made them 'Active' but then agents got disconnected within an hour. 



On Thursday, 9 October 2014 00:42:29 UTC+5:30, dan (ddpbsd) wrote:
>
> On Wed, Oct 8, 2014 at 3:09 PM, Abhi <[email protected] <javascript:>> 
> wrote: 
> > Thanks Dan. 
> > 
> > The file was not present for this agent. When I created the file 
> manually, 
> > now it is being reported as Active. 
> > 
> > This brings up another question. Is the presence of this file the only 
> thing 
> > needed to determine status of an Agent? File contains only basic 
> information 
> > about the agent. Is there any other location where OSSEC keeps 
> information 
> > such as last message received from the agent etc.. 
> > 
>
> I don't know off hand. I don't think it records that information, but 
> I haven't looked into it either. 
>
> > Thanks again, 
> > 
> > Abhi 
> > 
> > On Wednesday, October 8, 2014 2:37:02 PM UTC-4, dan (ddpbsd) wrote: 
> >> 
> >> On Wed, Oct 8, 2014 at 2:25 PM, Abhi <[email protected]> wrote: 
> >> > Hi, 
> >> > 
> >> > We are using automated scripts through Chef to instal OSSEC and use 
> >> > ossec-authd to control key exchange. After a recent install, the 
> Agent 
> >> > is 
> >> > sending the alerts correctly, but OSSEC(ossec_agent_control) still 
> >> > reports 
> >> > that the agent has "Never Connected". I have verified that it's same 
> >> > reporting host in both type of alerts. 
> >> > 
> >> > This agent was not added manually.. It was connected using 
> agent-auth. 
> >> > 
> >> > I verified using ./agent-control and there too, agent is listed as 
> >> > "Never 
> >> > Connected". Is there a way to find out what is causing this mismatch. 
> We 
> >> > rely on messages from ossec_agent_control for creating Splunk 
> >> > dashboards, 
> >> > giving health and current status for agents. 
> >> > 
> >> 
> >> Make sure there aren't any errors in the ossec.log on the agent or 
> >> manager. 
> >> Check /var/ossec/queue/agent-info. There should be a file there for 
> >> this agent. You could either try deleting it and restarting the 
> >> agent's OSSEC processes or maybe checking its permissions. 
> >> 
> >> > Thanks, 
> >> > 
> >> > Abhijit 
> >> > 
> >> > 
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