Hallo,
Ich habe OTRS 2.0 auf einer Windows-Plattform installiert.
Bis auf den Versand von E-Mails scheint jede Option einwandfrei zu
funktionieren.
Im File "otrs.log" sehe ich folgende Einträge:
[Mon Feb 20 16:56:18
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re:
[Ticket#2006022010000018] New Queue "Support"!;
[Mon Feb 20 16:56:18
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent
customer 'QueueUpdate' notification to '"Juergen Tolksdorf" <[EMAIL
PROTECTED]>'.
[Mon Feb 20 16:56:26
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Test User" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal <[EMAIL
PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re:
[Ticket#2006022010000027] New Queue "Support"!;
[Mon Feb 20 16:56:26
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent
customer 'QueueUpdate' notification to '"Test User" <[EMAIL PROTECTED]>'.
[Mon Feb 20 16:58:17
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re:
[Ticket#2006022010000018] New Owner "Juergen"!;
[Mon Feb 20 16:58:17
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent
customer 'OwnerUpdate' notification to '"Juergen Tolksdorf" <[EMAIL
PROTECTED]>'.
[Mon Feb 20 16:58:28
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#2006022010000018] TESTMAIL;
[Mon Feb 20 16:58:28
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re:
[Ticket#2006022010000018] New State "open"!;
[Mon Feb 20 16:58:28
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent
customer 'StateUpdate' notification to '"Juergen Tolksdorf" <[EMAIL
PROTECTED]>'.
[Mon Feb 20 17:00:46
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#2006022010000018] TESTMAIL;
[Mon Feb 20 17:01:54
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#2006022010000018] TESTMAIL;
[Mon Feb 20 17:07:07
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Test User" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal <[EMAIL
PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re:
[Ticket#2006022010000027] New Owner "Juergen"!;
[Mon Feb 20 17:07:07
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent
customer 'OwnerUpdate' notification to '"Test User" <[EMAIL PROTECTED]>'.
[Mon Feb 20 17:07:27
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Test User" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal <[EMAIL
PROTECTED]>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#2006022010000027] TEST2;
[Mon Feb 20 17:07:27
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Test User" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal <[EMAIL
PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re:
[Ticket#2006022010000027] New State "open"!;
[Mon Feb 20 17:07:27
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent
customer 'StateUpdate' notification to '"Test User" <[EMAIL PROTECTED]>'.
[Mon Feb 20 17:10:07 2006][Notice][Kernel::System::Ticket::TicketCreate] New
Ticket [2006022010000054/BRAH!] created (TicketID=8,Queue=Support,Priority=3
normal,State=new)
[Mon Feb 20 17:10:07 2006][Notice][main::FetchMail] Fetched 1 email(s) from
[EMAIL PROTECTED]
[Mon Feb 20 17:25:20
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'"Juergen Tolksdorf" <[EMAIL PROTECTED]>' from 'hostsystem SupportPortal
<[EMAIL PROTECTED]>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#2006022010000054] BRAH!;
In der Datei "defaults.pm" habe ich folgende Modifikationen vorgenommen:
# --------------------------------------------------- #
# SendmailModule
# --------------------------------------------------- #
# (Where is sendmail located and some options.
# See 'man sendmail' for details. Or use the SMTP backend.)
# $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
# $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = '10.1.1.61';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} = 'system.ticketsystem';
$Self->{'SendmailModule::AuthPassword'} = 'ticketsystem';
# SendmailBcc
# (Send all outgoing email via bcc to...
# Warning: use it only for external archive funktions)
$Self->{'SendmailBcc'} = '';
# SendmailNotificationEnvelopeFrom
# Set a email address that is used as envelope from header in outgoing
# notifications
# $Self->{'SendmailNotificationEnvelopeFrom'} = '';
Wenn ich per windump meinen Port 25 überwache, passiert nichts.
Hat jemand eine Idee?
Vielen Dank für Kommentare
mit freundlichem Gruß
Jürgen Tolksdorf
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