Hello OTRS List, I just upgraded to OTRS 3.3 and am working on cleaning up any issues before upgrading to 4 and then 5.
Occasionally I see the error message below in the system log and further details are in the apache error log. After searches and reading, I understand I have some data in my config files that didn't get upgraded properly or converted when upgrading and usually it is related to dynamic fields. Our OTRS instance is pretty generic (no customizations), but has been upgraded over the past ten years through various versions and most recently to 3.3. Everything is working, but the occasional error message *bugs* me. I've reviewed settings, but everything looks good. I'm looking for pointers on how to identify the problem field! >From the apache error log (and this usually happens when an agent logs in but >can happen when changing screens - the user doesn't get an error message) ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 15:28:55 2016 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format! RemoteAddress: (deleted) RequestURI: /otrs/index.pl?Action=AgentDashboard Traceback (24865): Module: Kernel::System::YAML::Load (OTRS 3.3.15) Line: 150 Module: Kernel::System::DynamicField::DynamicFieldGet (OTRS 3.3.15) Line: 311 Module: Kernel::System::DynamicField::DynamicFieldListGet (OTRS 3.3.15) Line: 965 Module: Kernel::Output::HTML::DashboardEventsTicketCalendar::new (OTRS 3.3.15) Line: 43 Module: Kernel::Modules::AgentDashboardCommon::_Element (OTRS 3.3.15) Line: 789 Module: Kernel::Modules::AgentDashboardCommon::Run (OTRS 3.3.15) Line: 569 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.15) Line: 915 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Regards, Charles Lambrecht --------------------------------------------------- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine [email protected]<mailto:[email protected]> ---------------------------------------------------
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