Hi list, don't know if this can be useful. I developed a perl wrapper to allow OTRS to handle multiple Ticket numbers in Subject. I wrote a blog post with all details and now is working on my company server since some day with no issues.
Here the blog post https://scubarda.wordpress.com/2016/07/29/configure-otrs-to-process-multiple-tickets-in-email-subject/ Ciao Giovanni
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
