http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
For every upgrade, you are safe to upgrade to the last MajorVersion.MinorVersion.Release for each step. 3.1.x upgrade to 3.2.latest http://otrs.github.io/doc/manual/admin/3.2/en/html/upgrading.html 3.2.x upgrade to 3.3.latest http://otrs.github.io/doc/manual/admin/3.3/en/html/upgrading.html 3.3.x upgrade to 4.latest http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html 4.x then can upgrade to 5.latest http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html You may choose to download from github (for instance: https://github.com/OTRS/otrs/tree/rel-3_2_18) or from packaged releases ftp://ftp.otrs.org/pub/otrs/ backup database before each upgrade. Verify access, continue on. On Tue, Aug 2, 2016 at 9:01 AM, Cundall, Peter (PCUNDALL) < [email protected]> wrote: > Good afternoon, > > > > I have recently been tasked with upgrading OTRS from a rather old version > (3.1.11) to the latest version. > > > > I have access to the old server, plus I have stood up a brand new CentOS > VM for the new installation. > > > > I cannot find any information online about performing such a large > upgrade, and wondered whether anyone here could point me to a resource (or > if not, could provide assistance). > > > > Thank you very much. > > > > Pete > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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