I believe the problem with To and Cc is because of the fancy interface to
providing entries to To and Cc.
https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Modules/AgentTicketEmail.pm#L182
my $CustomersNumberCc = $Self->{ParamObject}->GetParam( Param =>
'CustomerTicketCounterCcCustomer' ) || 0;
if ($CustomersNumberCc) {
my $CustomerCounterCc = 1;
for my $Count ( 1 ... $CustomersNumberCc ) {
my $CustomerElementCc = $Self->{ParamObject}->GetParam( Param
=> 'CcCustomerTicketText_' . $Count );
my $CustomerKeyCc = $Self->{ParamObject}->GetParam( Param
=> 'CcCustomerKey_' . $Count )
Basically, there is an internal counter that is used to apply the entry:
<input name="CustomerTicketCounterCcCustomer" id="
CustomerTicketCounterCcCustomer" type="hidden" value="0"/>
The following may be of use:
<input name="CustomerTicketCounterCcCustomer"
id="CustomerTicketCounterCcCustomer" type="hidden" value="1">
<input name="CcCustomerKey_1" id="CcCustomerKey_1" class="CustomerKey"
type="hidden" value="mycustomerusername">
<input class="CustomerTicketText" title="Cc" name="CcCustomerTicketText_1"
id="CcCustomerTicketText_1" type="hidden" value="[email protected]"
readonly="readonly" aria-invalid="false">
On Wed, Aug 10, 2016 at 10:04 AM, Julius Haake <[email protected]>
wrote:
> Gerald, thank you for your answer.
>
> I commented them out after testing. In fact the fields are not working, I
> cannot fill in the customer ID or, to be precise, I just don't know the
> correct field-Names for customer-ID, CC, BCC, etc.
>
> >Are they nonfunctional because they're commented or is it simply
> >coincidental that you indicated the nonfunctional entities by prefacing
> >them with a comment in what you posted?
>
> Any help is highly appreciated
>
> BR
> Julius
>
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