Thank you
i didn't realize that generic agent is also triggered by events
>>> Alvaro Cordero <[email protected]> 12.08.2016 00:57 >>>
Hello,
You can use a generic agent to do the action (ticket state chage) when the
event of queue move occurs to that specific queue.
Regards
2016-08-11 6:41 GMT-06:00 Anton Kornexl <[email protected]>:
Hello,
it would be nice to configure an automatic state change to closed, if a ticket
is moved to a specific queue.
kind regards
Anton Kornexl
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Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
Email: [email protected]
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