Hi,

In our environment we use Cookies for single sign on. And we have Perl
code that extracts the username from the cookie and authenticates the
user by checking the signature embedded in the cookie.

How can such a cookie based custom SSO work with OTRS?

I am not sure if the following starting points would work and what
other ways there may be.

1) Is this possible?: set Framework - Frontend::Customer::Auth   to
"HTTPBasicAuth" and modify Kernel/System/CustomerAuth/HTTPBasicAuth.pm
to read the SSO Cookie and set my $User = ... based on the result? How
would I obtain the cookie in HTTPBasicAuth.pm ?

2) Or this? : Also set HTTPBasicAuth in OTRS and process the cookie
separately in Apache and set REMOTE_USER =making it look like Basic
Authentication for OTRS. If yes, how can this be done?

Thank you in advance for any tips
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