Sehr geehrte Damen und Herren, in der Zeit vom 12.09.2016 bis einschließlich 23.09.2016 befinde ich mich nicht im Büro.
Beachten Sie bitte, dass Ihre EMail nicht automatisch weitergeleitet wird. In dringenden Fällen wenden Sie sich bitte an unsere Hotline, 0203-378530, oder an Herrn Hesselmann ([email protected]). Mit freundlichen Grüßen Ronny Bär OPM IT Service GmbH Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Limit user access on specific queues (Gerald Young) 2. Re: Limit user access on specific queues (Dimitrakakis Georgios) ---------------------------------------------------------------------- Message: 1 Date: Fri, 9 Sep 2016 09:16:33 -0400 From: Gerald Young <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] Limit user access on specific queues Message-ID: <CAKk-oULcw0aYhML7jdSofqxqVqYzdyxECPDVGngv6Y60Zf8K=q...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" You *can* build ACLs, but why repeat the functionality that the groups provide? On Fri, Sep 9, 2016 at 2:04 AM, Dimitrakakis Georgios < [email protected]> wrote: > Hello! > > > > I would like to know if it?s possible to limit the agents? access on > specific part of queues. > > > > My understanding so far is that when you create a queue you assign a group > to it. > > > > Then on agent?s management you can select on which groups this agent > belongs to and you can also specify the agents? queues under ?My Queues? > > > > But that gives to the agent access to all queues under that group and not > only those under ?My queues? (for the agent). > > > > For example let?s assume that we have a group called ?IT? on which there > are two queues ?Software? and ?Hardware? > > > > Some agents have under ?My queues? the ?software? (let?s call this > ?agent_sw?) while others the ?hardware? (let?s call this ?agent_hw?) > option but all them are under the ?IT? group. > > > > When ?agent_sw? logs in to the system he can see all the tickets for the > ?IT? group including those created to ?hardware? queue. This is what I > would like to prevent/protect. > > > > Is this somehow possible without creating different groups for every queue? > > > > Best regards, > > > > G. > > ____________________________________________________________ > __________________ > ?? ??????????? ????? ??? ???????????? ????????? ??? ????? ????????? ?????? > ????? ????????????. ??????????? ???? ????? ????????????? ??????????. ?? > ?????? ???? ?? ?????? ?? ??????????, ???????????? ?? ?????????????? ?????? > ?? ??? ????????? ??? ????????? ? ??? ??????????? ??? ?????????? ??? ?? ??? > ??????????? ?? ?????? ?? ???????????. ?? ??????? ??? ??????????? ??????? > ???? ????????? ??? ??? ????????? ???' ?????? ??? ??????? ??? ?????????? > ??????????????? ????????. > > The contents of this email and any attachments are confidential. It is > intended for the named recipients only. If you have received this email in > error please notify the system administrator or the sender immediately and > do not disclose the contents to anyone. Any views or opinions presented are > of the author and not necessarily represent those of Pancretan Cooperative > Bank > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20160909/1418a2a8/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 12 Sep 2016 05:08:51 +0000 From: Dimitrakakis Georgios <[email protected]> To: User questions and discussions about OTRS. <[email protected]> Subject: Re: [otrs] Limit user access on specific queues Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi! I would like to avoid having the same number of groups as those of queues. My idea of grouping is to have people from the same department (e.g. IT) but these should only have access according to their duties (e.g. queue ?hardware? vs ?software?). If that?s not possible I will define the same groups as queues and I will put people their accordingly. Regards, G. From: otrs [mailto:[email protected]] On Behalf Of Gerald Young Sent: Friday, September 09, 2016 4:17 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Limit user access on specific queues You *can* build ACLs, but why repeat the functionality that the groups provide? On Fri, Sep 9, 2016 at 2:04 AM, Dimitrakakis Georgios <[email protected]<mailto:[email protected]>> wrote: Hello! I would like to know if it?s possible to limit the agents? access on specific part of queues. My understanding so far is that when you create a queue you assign a group to it. Then on agent?s management you can select on which groups this agent belongs to and you can also specify the agents? queues under ?My Queues? But that gives to the agent access to all queues under that group and not only those under ?My queues? (for the agent). For example let?s assume that we have a group called ?IT? on which there are two queues ?Software? and ?Hardware? Some agents have under ?My queues? the ?software? (let?s call this ?agent_sw?) while others the ?hardware? (let?s call this ?agent_hw?) option but all them are under the ?IT? group. When ?agent_sw? logs in to the system he can see all the tickets for the ?IT? group including those created to ?hardware? queue. This is what I would like to prevent/protect. Is this somehow possible without creating different groups for every queue? Best regards, G. ______________________________________________________________________________ ?? ??????????? ????? ??? ???????????? ????????? ??? ????? ????????? ?????? ????? ????????????. ??????????? ???? ????? ????????????? ??????????. ?? ?????? ???? ?? ?????? ?? ??????????, ???????????? ?? ?????????????? ?????? ?? ??? ????????? ??? ????????? ? ??? ??????????? ??? ?????????? ??? ?? ??? ??????????? ?? ?????? ?? ???????????. ?? ??????? ??? ??????????? ??????? ???? ????????? ??? ??? ????????? ???' ?????? ??? ??????? ??? ?????????? ??????????????? ????????. The contents of this email and any attachments are confidential. It is intended for the named recipients only. If you have received this email in error please notify the system administrator or the sender immediately and do not disclose the contents to anyone. Any views or opinions presented are of the author and not necessarily represent those of Pancretan Cooperative Bank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs ______________________________________________________________________________ ?? ??????????? ????? ??? ???????????? ????????? ??? ????? ????????? ?????? ????? ????????????. ??????????? ???? ????? ????????????? ??????????. ?? ?????? ???? ?? ?????? ?? ??????????, ???????????? ?? ?????????????? ?????? ?? ??? ????????? ??? ????????? ? ??? ??????????? ??? ?????????? ??? ?? ??? ??????????? ?? ?????? ?? ???????????. ?? ??????? ??? ??????????? ??????? ???? ????????? ??? ??? ????????? ???' ?????? ??? ??????? ??? ?????????? ??????????????? ????????. The contents of this email and any attachments are confidential. It is intended for the named recipients only. If you have received this email in error please notify the system administrator or the sender immediately and do not disclose the contents to anyone. Any views or opinions presented are of the author and not necessarily represent those of Pancretan Cooperative Bank -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20160912/dfcb716b/attachment.html> ------------------------------ Subject: Digest Footer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs ------------------------------ End of otrs Digest, Vol 96, Issue 5 *********************************** --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
