Hi!
I am trying to setup OTRS to match our environment needs but no luck so far.
One of the problems so far is the number of iterations required to perform some
actions.
For example let's assume that 3queues exist (Q1, Q2, Q3) and each one of them
is assigned
to the corresponding group (Q1->G1 , Q2,->G2, Q3->G3).
In our environment we have a significant amount of users (~400) which are
synced from the Active Directory.
All of them should be able to submit tickets to the aforementioned queues. What
is the best way to integrate that?
So far what I have discovered is that I have to iterate to all users from the
GUI and click to every queue and so on
and so forth. Is there a better way of doing it since this requires a
significant amount of clicks?? Of course when the
number of queues increases this will also increase to an amount which will not
be operational.
What am I missing??
Any ideas???
Regards,
G.
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