It should show up if there's an active process ticket where the first Activity is set to Customer (or Agent and Customer).
On Fri, Sep 23, 2016 at 2:12 AM, Jimmy SUNG <ccs...@hku.hk> wrote: > Hi All, > > > > May I ask how to show process ticket selection on customer user interface? > > > > Best Regards, JS > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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