Hello,
I've tried with one of states listed in
Ticket::Frontend::AgentTicketCompose###StateType (copy and paste)
I've tried with one state added manually .....
But Ticket::Frontend::AgentTicketCompose###StateDefault it's always "open"
I am in french and states in
Ticket::Frontend::AgentTicketCompose###StateType are : open, close,
pending auto and pending reminder (4 states)
When I compose one answer in frontend, 6 possibles states in french are
displayed.
Anyway thanks to you and regards
Claude
------- Message original --------
*Sujet: *[INTERNET] Re: [otrs] OTRS config
*De : *Leonardo Certuche <[email protected]>
*Pour : *User questions and discussions about OTRS. <[email protected]>
*Date : *19/10/2016 20:29
Hello Claude,
Did you make sure that at
Ticket::Frontend::AgentTicketCompose###StateType you have listed the
state type associated to your desired default state?
On 19 October 2016 at 08:46, claude <[email protected]
<mailto:[email protected]>> wrote:
Hi,
I can't change
Ticket::Frontend::AgentTicketCompose###StateDefault
Any idea ?
Thanks and regards
Claude
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
<http://lists.otrs.org/pipermail/otrs>
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
<http://lists.otrs.org/mailman/listinfo/otrs>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
