All;

Last week I made a network topology change that temporarily broke OTRS' email 
abilities (it had no route to the email server).

After fixing the networking issues I sent an email to OTRS to verify that 
everything was working correctly.  OTRS behaved as predicted, and all was right 
with the world.

However, ever since then we have been receiving a spurious ticket at 12:10 (+/- 
10 seconds or so), which has as its body the complete text the test email, 
including SMTP headers and raw encoding.

I have tried rebooting OTRS' server, with no luck.  I have not tried to Google 
the issue, as I don't feel my Google Fuu is up to trying to explain the 
situation to Google search.

Does anyone have any suggestions on next steps to correct this behavior?

CentOS 7 / Apache 2.4.6
OTRS 5.0.11
ITSM GC 5.0.11
ITSM Core 5.0.11
ITSM Change Management 5.0.11
ITSM Configuration Management 5.0.11

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.
 www.PerformAir.com


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