Hi, I would like you, not to quote unnecessary information in your mails. Thanks.
13.11.2016 12:46 - OTRS Ziege schrieb: > my Goal is to get a list of all unanwsered (by an Agent) and unlocked tickets. > I think i have to do it with an Database Query. > But thats the step I need some help. You can use the built in search function or the stats module. Search options are "state = new" and "unlocked" for example. regards, -- Florian
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