Hi Patrick, On 05 Dec 2016, at 09:50, Patrick Banholzer <[email protected]> wrote:
> we have an issue since we upgraded to OTRS 5. Previously it was possible to > put a system address of otrs (e.g. email address of different queue) into the > "To:" or the "CC:" field of outgoing emails. This was used to inform the > agents of the other queue about different things. > > I know this should also be possible by splitting the ticket and assigning it > to the special queue, but we have some special cirumstances. OTRS has a > system address which is used to send e-mails but not to receive. The mailbox > is used in MS Exchange for a group or team. They forward some of the answers > to the otrs system if relevant, but customer replies should never be attached > directly whithout beeing reviewed. > > Now we have the case, that some agents want to inform the people reading the > Exchange mailbox, but this isn't working anymore. > > The error message is: > EN: This address is registered as system address and cannot be used ... > DE: DIese Adresse ist als Systemadresse registriert und kann daher nicht > verwendet werden ... > > Is there a possibility to bring back the old behaviour? If the address is never used for SENDING or RECEIVING emails, you do not need to configure it as an OTRS system address. :-) -- Cheers, Nils
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