All;

We're running OTRS 5.0.11.

I have one technician whose dashboard view never shows tickets, even tickets in 
queues that he has full permissions to, and has "subscribed" to (personal 
preferences --> My Queues).  It even refuses to show tickets which belong to 
him.

I've looked at this several times, and can't seem to find the solution.  Anyone 
have any ideas?

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.
[email protected] 
www.PerformAir.com



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