Hi guys,
i already wrote to the ITSM mailing list but did not receive any feedback, so i
am forwarding my question here on the generic one...
i am running OTRS 5.0.12 with ITSM package for this version and just ran into a
problem while importing data into my CMDB: to put it simple, the system creates
the CIs in accordance to my CSV files but it does not fully populate all their
fields in accordance with the data i put in the CSVs.
For example, if i have a custom class with 100 attributes and i try to import
10 items of that class (with all the 100 fields compiled), i see 100 new CIs
but with only 10-15 fields populated.
My custom classes are for Servers, Firewalls and Switches. From the tests i
performed so far, i noticed the following:
- A CI is created for each row of a CSV file (as expected);
- There are no "required" fields in the classes, so no errors received;
- "Empty fields indicate that the current values are kept" is selected in
Import/Export;
- If i create a new CI manually i can fill out all its fields and save it
without issues;
- Fields are always populated until a certain point (see below). Each item is
created correctly and the first fields which are nearly the same for each class
and contain general information about the asset are filled: SerialNo,
InventoryID, Manufacturer, Model, Owner, HostName, RackUnits, Notes and the
like.
Then it comes the Maintenance section in which i defined when the asset's
warranty will expire and other info, as shown below. This section too is the
same for every class i created, the only difference being in the keys names
(FirewallVendor will be ServerVendor or SwitchVendor)
>From this point onwards, the system simply "ignores" the values present in the
>CSV file and creates the asset with the remaining fields blanked out.
After the Maintenance section there are several others for each class but the
values are always ignored.
################################## Firewall Maintenance
########################################
{
Key => 'FirewallMaintenance',
Name => 'Maintenance',
Input => {
Type => 'Dummy',
},
Sub => [
{
Key => 'WarrantyExpirationDateFirewall',
Name => 'Expiration',
Searchable => 1,
Input => {
Type => 'Date',
YearPeriodPast => 20,
YearPeriodFuture => 10,
},
},
{
Key => 'RenewYesNo',
Name => 'Renew',
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::YesNo',
Translation => 1,
},
},
{
Key => 'FirewallVendor',
Name => 'Vendor',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'MaintenanceNotes',
Name => 'Notes',
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
],
CountMin => 0,
CountMax => 4,
CountDefault => 0,
},
############################### End Firewall Maintenance
#####################################
Did anyone else experience a similar behavior? Any advices?
Many thanks in advance for your time,
Niccolò
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