Sorry, PostmasterFollowUpStateClosed is used. On Fri, Jan 20, 2017 at 9:26 AM, Gerald Young <cryth...@gmail.com> wrote:
> The Queue settings control what happens to a ticket after the ticket is > closed. > > Basically, it's accept (and PostmasterFollowUpState is used), reject > (bounce), or discard. > > On Fri, Jan 20, 2017 at 5:00 AM, Personal Técnico <tecni...@caos.uab.es> > wrote: > >> Hello, >> >> In my OTRS v5 Free, when a ticket is in state "closed" but it gets a >> follow-up, automatically tickets gets in state "open". I have been checking >> configuration and I have found these parameters (both in Ticket --> >> Core::PostMaster): >> >> - PostmasterFollowUpState (default: open) Defines the state of a >> ticket if it gets a follow-up. --> open --> however, I can't >> change that value because mark is disabled --> I would like to >> reconfigure >> this attribute in the way that if a ticket has a state called "xxx" (but >> not "closed"), if it gets a followup, ticket status doesn't change. >> - PostmasterFollowUpStateClosed (default: open) Defines the state of >> a ticket if it gets a follow-up and the ticket was already closed. --> >> open --> in this case, I can change "open" to "close", but after update >> changes, I continue seeing "open". By the attribute description, I think >> this is the parameter I NEED TO CHANGE, but while it was disabled (marked >> but unchangeable), I can't do nothing. >> >> >> So, once I have explained my problem, could anyone help me? >> >> >> Thanks a lot!! >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > >
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