The Queue settings determine the disposition of the ticket after closed. PostmasterFollowUpStateClosed determines what the ticket state could be if the queue allows closed followups.
On Thu, Feb 16, 2017 at 9:42 AM, Hinrich Aue <hinrich....@kofax.com> wrote: > hello, > > > > we just realized that closed tickets with the same external ticket number > are not re-opened > > when they have been closed already. > > > > even though I set > > PostmasterFollowUpStateClosed > > to > > open > > > > The queues allow to open on flow ups > > > > is this default behaviour? > > do I have to work on the follow up recognition? > > > > we do not have the OTRS ticket numbers in the subject! Is this even > possible wihout? > > > > > > thanks, Hinrich > > *Hinrich Aue* > Sr. Software Engineer > *Kofax Development GmbH* > > Wentzinger Strasse 19 > 79106 Freiburg > Germany > > Tel: +49 761 452 69 57234 <+49%20761%204526957234> > Fax: +49 761 452 69 58734 <+49%20761%204526958734> > hinrich....@kofax.com > > blog <http://www.kofax.com/blog/> | twitter <https://twitter.com/Kofax> | > linkedin <https://www.linkedin.com/company/kofax> | facebook > <https://www.facebook.com/kofax.inc> | talent network > <http://www.jobs.net/jobs/Kofax-Inc/join> > > ------------------------------ > > This communication is only for the use of the intended recipient. It may > contain confidential or proprietary information. If you are not the > intended recipient or have received this communication in error, please > notify the sender via phone and destroy this communication immediately. > > Kofax Development GmbH > > Sitz der Gesellschaft: Freiburg i. Brg. > > Registergericht: Amtsgericht Freiburg i.Br. > > Registernummer: HRB 7007 > > Geschäftsführer: Bradford Weller, Christian Hefner, Daniel Geiger > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
