I believe you're looking for X-OTRS-FollowUp-State Without -FollowUp, the action applies if the ticket is newly created. Otherwise, the state changes on FollowUp.
Also perhaps leading and/or trailing characters in the body like #Closeable# might be useful. This would nearly guarantee to be found and unambiguous as a keyword. On Sat, Mar 18, 2017 at 1:33 PM, Úr Balázs <[email protected]> wrote: > Hi, > > We are trying to use regex in postmaster filter, but is doesn't work. > I don't know if is it a bug, or we use it wrongly. > We need to automaticaly close a ticket, which body contains a line > with word "Closeable". Only this word is allow in the line. > > Sample email: > > To: [email protected] > From: [email protected] > Subject: This is a test for auto close > > Closeable > Accounted time: 30 min > > This ticket can be closed. > > > Regex what we are trying to use in postmaster filter: > > Filter condition: > Check email header: Body > Look for value: ^Closeable$ > > Set Email Headers: > Set email header: X-OTRS-State > Set value: closed successful > > > We tried ^Closeable.*$ but it also doesn't work. > ^Closeable works, but this also matches the line "Closeable or not > closeable, that is the question...", but this is not allowed by our > policy. > > Can anybody help? > > Regards, > Balázs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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