No luck - any suggestions? On 19 April 2017 at 11:11, Henry Combrinck <[email protected]> wrote:
> Greetings, > > OTRS 5.0.17 > > Our queue escalations are working as expected, with agents receiving > escalation notifications via email. > > Is it possible to have a supervisor receive a duplicate of the above email? > > I'll be giving the Admin->GenericAgent facility a try (ie, calling an > external script which sends the supervisor a similar notification email), > but was wondering whether there is a more elegant way of achieving this. > > Thanks >
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