Hi, i mean not then Time Accouting Plug In which needs to be installed. In a Ticket you can add a Work Time for each Ticket (Works Units) That can be exported with Reports but only for a Queue.
I need a export which shows me how much Time an Agent spent in summery today And a second export where I can see every Ticket on how much time was spend on it. My goal is to see how long does it take to resolve a ticket to be able to create better workflows and I want check what the agents are doing the whole day ;) -- Grüsse Daniel Von: otrs <[email protected]> im Auftrag von Alvaro Cordero <[email protected]> Antworten an: "User questions and discussions about OTRS." <[email protected]> Datum: Dienstag, 25. April 2017 um 16:24 An: "User questions and discussions about OTRS." <[email protected]> Betreff: Re: [otrs] Time Accounted Export I believe you can do that with the Ticket List object, I enable the time accounting option. Choose whatever fields you want to export. It will report the time accounted per ticket, not per agent though. Regards 2017-04-25 7:22 GMT-06:00 Daniel <[email protected]<mailto:[email protected]>>: Hi there, is there any way to get an export of all Time Accounted Tickers per Agent which includes also the Ticket-ID? I just can find an Export per Ticket Queue but for me it seems more important to have an export per User. So what exactly I need to see is: Agend Name:Ticket-ID:Queue:TimeAccounted -> Export as CSV or Excel -- Grüsse Daniel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Alvaro Cordero Retana Consultor de Tecnologias Tel: 22585757 ext 123 Email: [email protected]<mailto:[email protected]> [http://www.gridshield.com/images/gs-signature.png]
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