Sehr geehrte Damen und Herren, in der Zeit vom 06.05.2017 bis einschließlich 21.05.2017 befinde ich mich nicht im Büro.
Beachten Sie bitte, dass Ihre EMail nicht automatisch weitergeleitet wird. In dringenden Fällen wenden Sie sich bitte an unsere Hotline, 0203-378530, oder an Herrn Hesselmann ([email protected]). Mit freundlichen Grüßen Ronny Bär OPM IT Service GmbH Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. ADFS/SAMLv2 Single Sign-On to OTRS? (Sander Goudswaard) 2. <OTRS_CUSTOMER_BODY> in owner update notification? (Susan Dittmar) 3. ACL for empty value in properties (Juan Manuel Clavero Almir?n) 4. Re: ACL for empty value in properties (Alvaro Cordero) 5. Re: ACL for empty value in properties (Alvaro Cordero) 6. Accounted Time (Daniel) ---------------------------------------------------------------------- Message: 1 Date: Wed, 10 May 2017 11:57:16 +0000 From: Sander Goudswaard <[email protected]> To: "'[email protected]'" <[email protected]> Subject: [otrs] ADFS/SAMLv2 Single Sign-On to OTRS? Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Dear all, Is there someone who has set up ADFS Single-Sign On to OTRS (with Mellon at the OTRS side) and could share which settings have been done at the ADFS side? Regards, Sander no_signature ------------------------------ Message: 2 Date: Wed, 10 May 2017 17:22:52 +0200 From: Susan Dittmar <[email protected]> To: "OTRS Mailing List (english)" <[email protected]> Subject: [otrs] <OTRS_CUSTOMER_BODY> in owner update notification? Message-ID: <[email protected]> Content-Type: text/plain; charset=utf-8 Hi, is ist possible to have <OTRS_CUSTOMER_BODY> filled in in an owner update notification? My agents urgently request that. Just adding the tag fills it with <OTRS_AGENT_BODY> :-( Thanks in advance, Susan ------------------------------ Message: 3 Date: Wed, 17 May 2017 08:03:24 +0000 From: Juan Manuel Clavero Almir?n <[email protected]> To: "[email protected]" <[email protected]> Subject: [otrs] ACL for empty value in properties Message-ID: <4e6c4135180b424cbfc6c6de9456154a017d258...@scpdpsexmb01p.ssib.local> Content-Type: text/plain; charset="iso-8859-1" Hi all, We want to forbid closing a ticket without service. We've been able to do it for stored tickets with an ACL but can't seem to manage in a new ticket form (e.g, in AgentTicketPhone). We thought we could do it with Service in the Properties section but can't match an undefined value. Our last config is like this: ConfigChange: PossibleNot: Ticket: State: - closed successful - closed unsuccessful ConfigMatch: Properties: Frontend: Action: - AgentTicketPhone Service: ServiceID: - '[RegExp]^$' We've also tried with these variants: option a) Service: ServiceID: - '[NotRegExp]^.+$' option b) Service: Name: - '[RegExp]^$' option c) Service: Name: - '[NotRegExp]^.+$' We've got the ACL debug mode on and it shows matching Action but shows nothing on Service. Could you help us? What are we missing? Kind regards, Juan Clavero ------------------------------ Message: 4 Date: Wed, 17 May 2017 08:34:15 -0600 From: Alvaro Cordero <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Cc: "[email protected]" <[email protected]> Subject: Re: [otrs] ACL for empty value in properties Message-ID: <cakzf-zof5hqxbj_+5xv76fcny0dmi-0hs3q5sfkvoao5g8z...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Well, you can always make Service to be Mandatory, that should prevent a ticket to not have one so you shouldn't worry about tickets being closed without being correctly classified. Best Regards. 2017-05-17 2:03 GMT-06:00 Juan Manuel Clavero Almir?n < [email protected]>: > Hi all, > > We want to forbid closing a ticket without service. We've been able to do > it for stored tickets with an ACL but can't seem to manage in a new ticket > form (e.g, in AgentTicketPhone). We thought we could do it with Service in > the Properties section but can't match an undefined value. > > Our last config is like this: > > ConfigChange: > PossibleNot: > Ticket: > State: > - closed successful > - closed unsuccessful > ConfigMatch: > Properties: > Frontend: > Action: > - AgentTicketPhone > Service: > ServiceID: > - '[RegExp]^$' > > We've also tried with these variants: > > option a) > Service: > ServiceID: > - '[NotRegExp]^.+$' > > option b) > Service: > Name: > - '[RegExp]^$' > > option c) > Service: > Name: > - '[NotRegExp]^.+$' > > We've got the ACL debug mode on and it shows matching Action but shows > nothing on Service. > Could you help us? What are we missing? > > Kind regards, > Juan Clavero > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170517/7174e6d2/attachment-0002.html> ------------------------------ Message: 5 Date: Wed, 17 May 2017 08:34:15 -0600 From: Alvaro Cordero <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Cc: "[email protected]" <[email protected]> Subject: Re: [otrs] ACL for empty value in properties Message-ID: <cakzf-zof5hqxbj_+5xv76fcny0dmi-0hs3q5sfkvoao5g8z...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Well, you can always make Service to be Mandatory, that should prevent a ticket to not have one so you shouldn't worry about tickets being closed without being correctly classified. Best Regards. 2017-05-17 2:03 GMT-06:00 Juan Manuel Clavero Almir?n < [email protected]>: > Hi all, > > We want to forbid closing a ticket without service. We've been able to do > it for stored tickets with an ACL but can't seem to manage in a new ticket > form (e.g, in AgentTicketPhone). We thought we could do it with Service in > the Properties section but can't match an undefined value. > > Our last config is like this: > > ConfigChange: > PossibleNot: > Ticket: > State: > - closed successful > - closed unsuccessful > ConfigMatch: > Properties: > Frontend: > Action: > - AgentTicketPhone > Service: > ServiceID: > - '[RegExp]^$' > > We've also tried with these variants: > > option a) > Service: > ServiceID: > - '[NotRegExp]^.+$' > > option b) > Service: > Name: > - '[RegExp]^$' > > option c) > Service: > Name: > - '[NotRegExp]^.+$' > > We've got the ACL debug mode on and it shows matching Action but shows > nothing on Service. > Could you help us? What are we missing? > > Kind regards, > Juan Clavero > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170517/7174e6d2/attachment-0003.html> ------------------------------ Message: 6 Date: Tue, 16 May 2017 09:00:09 +0000 From: Daniel <[email protected]> To: "OTRS Mailing List (english)" <[email protected]> Subject: [otrs] Accounted Time Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi there, in all of my Tickets i have a Field ?Zeiteinheiten? This field I set already to mandantory but the Agnets can use ?0? as Time. Is there anyway to set the minimum value to 1 -- Gr?sse Daniel -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170516/de79041c/attachment.html> ------------------------------ Subject: Digest Footer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs ------------------------------ End of otrs Digest, Vol 104, Issue 1 ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
