On 2017-06-06 11:38 AM, Andreas Hummelbrunner wrote:
Hello Aledr,
Is the seconds Attachment especially large or in any other way
"special"? (Characters in filenames, etc...)
That could be an issue.
Also: Check if you're saving attachments on the Filesystem or in the
Database and log the corresponding events.
Regards,
Andreas
Am 03.06.2017 um 00:49 schrieb aledr:
Hi!
Had some complains about performance and noticed that:
otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=1
<http://index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=1>
Took 99ms
otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=2
<http://index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=2>
Took 30s
What would be the reason?
Please provide more information:
One single server or DB on another?
What operating system?
Does this request take the same amount of time every time, if you run it
2 or 3 times in a row?
Did you check your operating system monitoring tool to what happens when
you run this query? CPU usage high? Disk latency? Swapping?
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