I've modified AgentTicketCommon.tt to turn on and off various dynamic
fields based on the ticket type. I have created multiple helpdesks and
this has been very useful in displaying the appropriate dynamic field
based on on the helpdesk you're logged into. I just need to be able to
get a list of groups the the agent is in. I can then turn it off and
on... If this is set in a SESSION variable, I believe I could make this
work...
On 6/20/2017 3:53 AM, Peter Sabbe wrote:
Maybe another way to look at it is to include the check box in a
process and have the generic agent start the process only when it is
applicable (and remove the process when no longer so), that is when
your other dynamic field has or has not the valid group name.
Cheers
Peter
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Kent C. Kollasch <mailto:[email protected]>
Director of Information Technology
Art's-Way Manufacturing Co., Inc.
Phone: (712) 864-0025
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