Hi, 24.06.2017 11:53 - renu kadian schrieb: > Any one help me its an urgent .....
The mailing list is not a support channel, it is a community, so you have to be pacient sometimes ;-) On Sat, Jun 24, 2017 at 2:22 PM, renu kadian <[1][email protected]> wrote: when I have show ticket status view here two fields available First Response Time & Solution Time but it will not shows correct time. The times usually are calculated correctly. Only business hours are counted. Please check your Time::Calendar settings in sysconfig. another option: maybe your Daemon Jobs are not running correctly and the Escalation index is not rebuild correctly? -- Florian [1] mailto:[email protected]
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