Hi Renee,
I'd like to create a new user and assign it to the Customer ID
(Company). That way I retain historical data. Currently I'm doing this
by hand but would prefer to automate this if possible. So steps would
be:
1. Receive an email from a user that doesn't yet have a customer user
account
2. Create a new customer user account and associate it with a company
(customer id)
3. Associate services with the newly create user (could be all or
possibly use the domain to determine that too.)
Thanks for any help with this matter,
Pedro
On 11 Jul 2017, at 10:53, Renee B wrote:
Hi *,
Do you want to create the new customer users or do you just want
assign the customer id to the ticket?
Cheers,
Renée
Am 11.07.2017 um 11:40 schrieb Pedro Lobo:
Hi all,
I'd like to know if it's possible, and if so, how would I do the
following:
We're setting up OTRS for our internal use and to provide IT support
to a few customers. All communication will be done via email, both
creating and replying to tickets and therefore, we have no real need
of customers accessing the customer portal. I would however like to
associate each new user email with a customer id. So, users that
create a ticket from [email protected] are assigned to Acme Co. Users from
[email protected] are assigned to Evil Copr. etc.
Is this possible of to I have to manually create a customer user and
associate it with a customer ID for Acme and Evil Corp.?
Cheers,
Pedro
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