Hi, Did you tried to delete the cache?
bin/otrs.Console.pl Maint::Cache::Delete. BR, Jaroslav On 7/19/17 13:21, Santiago DIEZ wrote: > Hi all, > > I installed otrs-5.0.20 from source 10 days ago and it works fine. > Today I tried to add customer_user directly into the MySQL backend with: > > INSERT INTO customer_user ( > login > , email > , customer_id > , title > , first_name > , last_name > , phone > , fax > , mobile > , street > , zip > , city > , country > , comments > , valid_id > , create_time > , create_by > , change_time > , change_by > ) > VALUES ( > '[email protected]' > , '[email protected]' > , 'XXXX' > , '' > , 'Turlututu' > , 'CHAPEAU' > , '' > , '' > , '' > , '' > , '' > , '' > , '' > , '' > , 1 > , NOW() > , 2 > , NOW() > , 2 > ); > > INSERT INTO customer_preferences (user_id , preferences_key > , preferences_value) > VALUES ('[email protected]', > 'UserGoogleAuthenticatorSecretKey', '' ) > , ('[email protected]', > 'UserLanguage' , 'fr' ) > , ('[email protected]', > 'UserRefreshTime' , '0' ) > , ('[email protected]', > 'UserShowTickets' , '25' ); > > But the new users do not show in > otrs/index.pl?Action=AdminCustomerUser;Nav=Agent > > Does anyone knows why? > Is there a better way to programmatically insert customer_user? > > Regards > ------------------------- > Santiago DIEZ > Quark Systems & CAOBA > 23 rue du Buisson Saint-Louis, 75010 Paris > ------------------------- > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
