Hello, Due to some change in the business model, I need to change name of one of the queues. Is it recommended to create a new queue or rename existing queue?
If I rename the queue, - what happens to open as well as old tickets those were associated with old queue name - what happens when I run a report with new queue name If I create a new queue, - can I disable old queue, so no new tickets can be created in that queue - If I disable the queue, what happens to open tickets in that queue Appreciate your help. GoodWills Parag Bhalerao
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
