Hello Pedro,
could you clarify your questions? I don't think I understand what you're
trying to do.
Regards,
Andreas
Am 26.07.2017 um 12:17 schrieb Pedro Lobo:
Hi everybody,
Is there any way to have the auto-reply associated with a specific
queue count as the first response for "First Response Time", or is
that against the way OTRS works?
Cheers,
Pedro
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