> From: "Florian Edlhuber" <[email protected]>
> To: "otrs" <[email protected]>
> Sent: Monday, August 28, 2017 8:01:13 AM
> Subject: Re: [otrs] auto-login for customers

> I would recommend a real single sign on. You'll find ne example (Apache,
> Kerberos + LDAP) here
> [
> https://active-directory-wp.com/docs/Networking/Single_Sign_On/Kerberos_SSO_with_Apache_on_Linux.html
> |
> https://active-directory-wp.com/docs/Networking/Single_Sign_On/Kerberos_SSO_with_Apache_on_Linux.html
> ]

Yes, it's a way, but it has a different approach. 
I see that feature in lot's of project and this will discourage to save user 
password in some place when you have to manage this type of integration. 
example Plesk: 
https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-autologin-using-an-API-request-in-Plesk-
 

For OTRS, I submitted the idea to the 
https://otrsteam.ideascale.com/a/idea-v2/543907 if someone else in the world 
does need it. Vote it. 

A disruptive but interesting way to increase the awareness of this security 
aspect, it is to remove, in a future release, the capability of auto-login 
passing the "user/password" to the customer.pl login form. 
I think that the project will collect lots of complaints...but all these 
unhappy people were saving the passwords of their users and passing it in clear 
text to an url... 

Regards, 

M. 
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