Hi Carlos, > On Aug 29, 2017, at 10:14 PM, Carlos Alberto Diana <[email protected]> > wrote: > > How can I send a Notification to user, when he answers an email that informs > him that the ticket is closed, saying him that current state is again open? > (due to his reply)
AFAIK you can’t send sth to a user. You can only update a ticket’s attribute, e.g. a dynamic field, which triggers a notification. - Roy --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
