Hello,

What are trying to achieve? Do you want high availability or you need better 
OTRS performance?

Martin Jerga
ITSM Consultant
Tempest a.s.
tel: +421917792942

From: otrs [mailto:[email protected]] On Behalf Of sapna kapoor
Sent: Wednesday, September 6, 2017 12:29 PM
To: [email protected]
Cc: Sapna Gmail <[email protected]>
Subject: [otrs] Require urgent help on Multi Front End related issue in OTRS

Dear Team,

I have tried loading OTRS on two web servers and one Database server for load 
balancing. One web server ( say Server1 ) was already operational, so I wanted 
to do another installation on 2nd web server (Server2). For that I made changes 
in installer.pm<http://installer.pm>, so that it skips the check for already 
existing data base. The installation was done but I found that there is some 
problem with database consistency. e.g. a new Role added from Server2 is 
visible on Server 1 after a time lag of 3-4 minutes and similarly for Dynamic 
Fields . But rest of the functionality like agent, group, queue, tickets is 
working fine.

Kindly guide what I need to do for multi front end installation to work in Load 
Balancing mode.  I am stuck up in this problem since long
Regards,
Sapna Kapoor
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