Sehr geehrte Damen und Herren, in der Zeit vom 14.09.2017 bis einschließlich 03.10.2017 befinde ich mich nicht im Büro.
Beachten Sie bitte, dass Ihre E-Mail nicht automatisch weitergeleitet wird. In dringenden Fällen wenden Sie sich bitte an unsere Hotline, 0203-378530, oder an Herrn Hesselmann ([email protected]). Mit freundlichen Grüßen Ronny Bär OPM IT Service GmbH Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: auto-login for customers (Sujeeva Tissaarachchi) 2. Auto Responses not send for ticket creation (Sujeeva Tissaarachchi) 3. Re: Auto Responses not send for ticket creation (Kuss Reinhard) 4. Re: Auto Responses not send for ticket creation (?r Bal?zs) ---------------------------------------------------------------------- Message: 1 Date: Sat, 9 Sep 2017 14:32:13 +0000 (UTC) From: Sujeeva Tissaarachchi <[email protected]> To: Matteo Sgalaberni <[email protected]>, "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] auto-login for customers Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi Matteo, Did you think about AD/LDAP integration in OTRS? www.youtube.com/watch?v=7iAcNjIi2Bo ?Best Regards, Sujeeva Tissaarachchi? From: Matteo Sgalaberni <[email protected]> To: [email protected] Sent: Friday, 25 August 2017, 22:14 Subject: [otrs] auto-login for customers Hello, I would like to auto-login into "customer.pl" by clicking on a link on an our CRM. I see that a quick way is it passing user/pass to the URL, but it's not a security best practice. Should be correct to obtain a auto-login without: - storing the password on the source system - passing it to the URL I searched on the documentation and found nothing. Does exist a native way to perform this or not? Thanks Matteo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170909/0be8f21b/attachment-0001.html> ------------------------------ Message: 2 Date: Tue, 12 Sep 2017 23:57:59 +0000 (UTC) From: Sujeeva Tissaarachchi <[email protected]> To: "User Questions and Discussions About OTRS." <[email protected]> Subject: [otrs] Auto Responses not send for ticket creation Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Dear Friends, I have an issue in Auto Responses only for "default reply (after new ticket has been created)" It send all the emails but not this. Error I found in the "SchedulerTaskWorkerERR.log" is: Quote[Wed Sep 13 05:06:57 2017] otrs.Daemon.pl: Net::SMTP: Unexpected EOF on command channel at /opt/otrs/Kernel/System/Email/SMTP.pm line 170ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-65 Perl: 5.10.1 OS: linux Time: Wed Sep 13 05:06:57 2017 ?Message: Can't send message: 354End data with <CR><LF>.<CR><LF>Unquote Can anyone give me a clue to resolve this issue?Best Regards, Sujeeva Tissaarachchi? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170912/5f90e42d/attachment-0001.html> ------------------------------ Message: 3 Date: Wed, 13 Sep 2017 05:29:34 +0000 From: Kuss Reinhard <[email protected]> To: Sujeeva Tissaarachchi <[email protected]>, "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] Auto Responses not send for ticket creation Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi Sujeeva, your mail needs a single dot (?.?) at the end of the mail-message on a line for itself. This is the ?end-mark? for every mail. If you send a mail from commandline on linux (or any *nix-system..), you end this mail with a single period at the beginning of a line, followed by <CR><LF>. Hence the ?unexpected EOF? encountered in your error message. Regards, Reinhard Gesendet: Mittwoch, 13. September 2017 01:58 Betreff: [otrs] Auto Responses not send for ticket creation I have an issue in Auto Responses only for "default reply (after new ticket has been created)" It send all the emails but not this. Error I found in the "SchedulerTaskWorkerERR.log" is: Quote [Wed Sep 13 05:06:57 2017] otrs.Daemon.pl: Net::SMTP: Unexpected EOF on command channel at /opt/otrs/Kernel/System/Email/SMTP.pm line 170 ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-65 Perl: 5.10.1 OS: linux Time: Wed Sep 13 05:06:57 2017 Message: Can't send message: 354End data with <CR><LF>.<CR><LF> Unquote -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170913/dffc116b/attachment-0001.html> ------------------------------ Message: 4 Date: Thu, 14 Sep 2017 07:50:34 +0200 From: ?r Bal?zs <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] Auto Responses not send for ticket creation Message-ID: <CAAcT46X1y1D_EGMZ9aXQs+EZR2Kjz0z3XS=eedcx5ypdhfp...@mail.gmail.com> Content-Type: text/plain; charset="UTF-8" 2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi <[email protected]>: > I have an issue in Auto Responses only for "default reply (after new ticket > has been created)" It send all the emails but not this. Hi Sujeeva, Please check, if a correct email address is set in Framework ? Core ? NotificationSenderEmail. We had a similar issue, and this was the solution. Regards, Bal?zs ------------------------------ Subject: Digest Footer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs ------------------------------ End of otrs Digest, Vol 108, Issue 3 ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
