Hi everyone,
I am trying to perform an update to OTRS 6 from the latest OTRS 5 stable
release but when I try to run the DB Update script I receive this error:
Step 16 of 33: Add basic appointment notification for reminders ...
[Thu Oct 12 11:42:25 2017] DBUpdate-to-6.pl: DBD::mysql::db do failed:
Incorrect string value: '\xE2\x96\xA0</s...' for column 'text' at row 1
at
/home/otrs/domains/support.crazynetwork.it/private_html/Kernel/System/DB.pm
line 470.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-00 Perl: 5.16.3 OS:
linux Time: Thu Oct 12 11:42:25 2017
Message: Incorrect string value: '\xE2\x96\xA0</s...' for column
'text' at row 1, SQL: '
INSERT INTO notification_event_message
(notification_id, subject, text, content_type,
language)
VALUES (?, ?, ?, ?, ?)'
Traceback (16155):
Module: Kernel::System::NotificationEvent::NotificationAdd Line: 404
Module:
scripts::DBUpdateTo6::AddAppointmentCalendarNotification::Run Line: 162
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: ./DBUpdate-to-6.pl Line: 82
My system specs are:
mysql Ver 15.1 Distrib 10.2.9-MariaDB, for Linux (x86_64) using
readline 5.1
Server version: Apache/2.4.28 (Unix)
nginx version: nginx/1.13.5 (As proxy to Apache)
Does anyone can help me out with this?
Thanks
Best regards
--
Andrea Iannucci
----------------------
Managed Service Team Leader - Senior DevOps Engineer
----------------------
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(w) www.firstclarity.com
(e) andrea.iannu...@firstclarity.com
(t) +44 (0) 207 199 1500
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