Hello,
I manage a OTRS-5 (5.0.11-01) server that, I don't know why, when I
close a ticket, it continues appearing as a "open ticket" in "Tickets ->
Status". However, in a fresh installation of OTRS-6 (6.0.1-02), doing
the same process with a received ticket, it appears as "Closed" in
"Tickets -> Status".
In my OTRS-5, some month ago I created some new status "progeso-25%,
progeso-50%, progeso-75% and progeso-90%". A member of this mailing list
told me maybe the problem was that my new status contained "%" and "%%"
is the separator character between history steps in each ticket, so I
decided to disable that status and create new ones as "progreso-25,
progreso-50, progreso-75 and progreso-90". However, closed tickets
continue appearing as opened tickets in my OTRS-5.
Now, for preparing this mail, I have installed a OTRS-6 system. There, I
have created a new status called "Medias". I have created a new ticket;
then, I have changed its status from "New" to "Media" and, then, from
"Media" to "Closed". In this case, ticket appears as closed.
This same scenario has been copied in my OTRS-5 running system. I have
created another new status "Medias", I have created a new ticket,
changed its status from "New" to "Media" and, then, from "Media" to
"Closed". In this others case, ticket continues appearing as OPEN.
I don't know where is the problem... My screenshots are located at
https://aomail.uab.es/~druiz/ (I would like to attach them, but message
size limit is too small). I have not found any possible reason...
I need help, a lot of help...
Thanks!
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