Hi, 1) enable CustomerGroupSupport in Framework -> Frontend::Customer 2) Create a group, such as CompanyTicketViewers 3) assign customers to a group (rw) 4) In Ticket->Frontend::Customer::ModuleRegistration, find Company Tickets, click the boxed plus under Group:, and type CompanyTicketViewers (save)
Membership in the group will determine whether Company Tickets is visible. On Tue, Dec 5, 2017 at 9:54 AM, Parag Bhalerao <[email protected] > wrote: > Friends, > > > > I am sure it’s a simple question, but I am a bit lost. > > > > I want only some of the customer users to see company tickets and rest of > the users to see only their own tickets. Can you kindly guide me on how to > configure this? Many thanks. > > > > GoodWills > > > *Parag Bhalerao* > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > >
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