Hi Alexis, In Ticket Notification settings there is field as "Email template" and selected as "Default". This template is under /opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email. You can edit the Default file or copy this file as a new template and edit the line starting with "<h1 style="background...." and select it as your default Email template".
Best.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
